FAQ

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Car Buy & Sell Most Asked Questions

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Q1: Why should I sell my vehicle to usedcarguys?

A1: usedcarguys takes the hassle out of selling your car. We are a quality endorsed company ensuring accountability and professionalism. Our well trained staff will come to you, and pay you cash for your car. We take care of all the paperwork, transfers, security checks and settlements. Your obligations start and finish with making the initial contact and we will do the rest.

Q2: How long does it take to complete the sale?

A2: From your initial inquiry, you can have cash in your hands in as little as couple of  hours.

Q3: How does usedcarguys determine how much they will pay for my car?

A3: Our auto valuation team provides an indicative value based on research provided from our own national database. Final valuations will require inspection. Variation and fluctuations may occur due to condition, kilometers traveled and marketability.

Q4: What documents are required to sell my car?

A4: To make selling your car easy, having the registration certificate and your driver’s license helps. However if either your license or registration has been misplaced or lost, we can usually confirm ownership by alternative means such as your passport or other recognized ID cards.

Q5: Where in New Zealand does usedcarguys buy cars?

A5: Anywhere in New Zealand: Whangarei, Auckland, Hamilton, Taurnaga, Palmerston North, Napier, Wellington, Nelson, Christchurch, Queenstown, Dunedin, Invercargill and the rest of towns.

Q6: What if I owe money on my vehicle? Can I sell my car if it’s financed?

A6: Yes. First contact your finance provider to obtain the balance still owing (payout figure). Usedcarguys will pay this amount to the finance provider and give you the balance in cash. Note: In the event of the payout being greater than your vehicle’s value, Usedcarguys will advise on the best way to sell you car.

Q7: What if my vehicle is not registered, or in WOF issue?

A7: No problem, we will buy your car “as is” and our purchases are final. You will not be exposed to conditions such as finance approval or mechanical inspection. Our money is guaranteed.

Q8: Can another person sell my car on my behalf?

A8: Yes. It is possible to sell your car to usedcarguys if you are not available. For example: your parents or partner can arrange to sell your car for you while you’re overseas. In respect to fleet or company cars, the entities authorized representative can arrange and complete a sale. We will make sure everything is explained clearly before you sell the car to us.

Q9: What is the difference between usedcarguys and other companies offering trade in values?

A9: At usedcarguys we back our values with cash! We are a quality endorsed company ensuring that you are not dealing with dodgy “back yard” operators. As a New Zealand Used Car Buyers, we have the experience, knowledge and professionalism to offer you the best possible trade price for your vehicle.

Q10: Someone has offered me more money, can you match it?

A10: In this regard, please give us a call and allow us to match or beat the value offered you. It’s your benefit.

Q11: I want to keep my personalized plates.

A11: No problem. If you want to keep personalized plates, they can either be transferred to an alternative vehicle or put into retention at your state’s relevant authority. Just ask us if you have any questions.

Q12: Do you buy company or fleet vehicles?

A12: We do. We provide a written offer to buy where required. Companies should either complete the “sell car here” form or call 0800 735 569 to speak with a consultant in your region.

Q13: Should I contact usedcarguys via email or phone to discuss the offer to buy my car?

A14: We are pleased to discuss all aspects of our offer by either means.

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